This clause sets out the only circumstances in which we will accept returns or offer refunds for goods. We will not accept returns or offer refunds for goods unless they are faulty.
Our return and refund policy is as follows:
Eligibility for Return
• Items must be unused, & in original condition. For this purpose of return,the customer needs to notify us within 3 days from the date of delivery and send it back to our unit within 7 days of delivery. We will accept return upto 7days based on eligibility.
• In order to return faulty goods you must contact us at theurbanstreeguwahati@gmail.com to inform us that you wish to return the goods.
We will provide the replacement for the damaged product within 7-10 days.
We only accept returns if you received a damaged product from us. Please refer to our size charts to confirm sizes before placing your order, as products that have been delivered cannot be returned for size changes. We will then provide you with details of where to return the goods and how to complete the returns process.
Non-Returnable Items
• Sale items, and customized products are non-refundable.
Refund Process
• Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
• Approved refunds will be credited within 7-10 business days into the original payment method/ customer's bank account.
Return Shipping
• Customers are responsible for return shipping costs unless the product is defective or incorrect.